Del’s Electronics is a factory-authorized service center for most of the brands that we sell and also for some that we don’t.  Our expertise includes repairing HDTV’s, plasma screens, CRT projectors, LCD & DLP projectors, CD and DVD players, VCRs, speakers and most home and car audio equipment.

Are you out of town or unable to get to Del’s Electronics?  Just call (785) 827-3357 or (800) 400-DELS.  If you know you need to send your equipment in, please print out and submit our repair form.  Also please include payment for any applicable estimate fees when you send in the equipment.

You MUST include this form with your repair item.

Print this page, then fill out the form completely and include it with the item you are sending for repair.  If you have any questions, please call Dave (audio service) or Rudy (video service) at (785) 827-3357 or (800) 400-DELS.

Ship to:

Del's Electronics

Attn:  Service Department

2770 S. 9th St.

Salina, KS  67401

(785)  827-3357

Name:_____________________________________________________

Company Name: _____________________________________________

Shipping Address: ____________________________________________

City, State, Zip: ______________________________________________

Phone Number: ______________________________________________

Fax Number: ________________________________________________

E-Mail: _____________________________________________________

Problem With Unit: ____________________________________________

____________________________________________________________

Date of Purchase:            /            /           

Model: ______________________________________________________

Serial #:  ____________________________________________________

*** If your equipment is under any warranty, please include a copy of your original invoice.  If it was purchased at Del’s Electronics, please send the date of purchase and the full name of the purchaser.

I would like to request Emergency Service ______________
* Emergency rates are $165.00 per hour plus parts

If you want to request Priority / Overnight / 2nd Day Shipping
Account # _____________________Carrier ____________________________

1 hour minimum charge for Diagnostic Fee / Refused Estimate / Non-Repairable / No Problem Found

• Home or Car Audio Equipment $35.00
• VCRs (single deck)  $35
• DVD Players  $50.00
• Reel to Reel  $50.00
• Video Cameras / Camcorders / 8MM or CVHS $75.00
• Digital Cameras $75.00
• Combo TV/VCR   $50.00
• TV’s up to 13” $35.00
• TV’s up to 27" & Projection Equipment $45.00
• TV's over 27"  $60
• LCD Projectors / Monitors / Overheads, Etc. $45.00
• Varitronics $30.00
• 1-Hour Minimum On All Equipment

You will be contacted with an estimate if repair exceeds 1-hour minimum charge, or if equipment is non-repairable.

_____I would like to save money on future repairs.  Please send me information on warranty programs.

         
Important Packaging Information

Please remember your equipment is very fragile and not all carriers are gentle with your equipment.

Things to be done before you ship your unit:

• Make sure the service order form is filled out completely.  Include the form with your equipment.  If unit is under warranty, include a copy of the original invoice, too.
• Make sure equipment is very well packed.  Use original packaging if at all possible.  Otherwise pack the equipment in at least 3 inches of packing material around the entire piece, between the piece and the box, and on all four sides including top and bottom.  Use bubble wrap or foam packing material.  DO NOT use rags, shredded paper, newspaper or paper products of any kind as packing material.  If you are considering using peanuts for packing material, make sure the equipment is wrapped with bubble wrap before adding peanuts.  If you are unsure of how to properly pack your unit or do not have proper packing materials to package your unit, you may want to take your unit to a company who offers packing services. 
•  If we do not feel that the unit has sufficient packaging, we will notify you before returning your repaired equipment and provide packaging materials for an additional $25.00. This will lessen that chance of shipping damages.
•  DEL'S ELECTRONICS CANNOT BE HELD RESPONSIBLE FOR DAMAGES DUE TO POOR PACKAGING!
• Make sure you insure the package for the full cost of the equipment.